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evaluating your agents

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Hiring interviews
Meetings & minutes
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Training
Call #2847Agent: Maria G.
Processing4:32
Analyzing audio...
Before and after

From losing data to mastering it

Calls analyzed: 0%
Today

99% of information is lost

Llamada_2847.mp34:32Sin revisar
Llamada_2848.mp37:15Sin revisar
Llamada_2849.mp33:08Sin revisar
Llamada_2850.mp312:41Ignorada
Llamada_2851.mp35:22Sin revisar
Hours spent listening to random audio just to evaluate quality
Only 1% of calls get manually analyzed
A slow, subjective process that doesn't scale
Calls analyzed: 0%
solution

Analyze 100% with Heify

Extrayendo datos...
Total Audit100% call coverage, accurate and customizable.
Per-Agent EvaluationA unique performance profile with specific improvement areas.
Business IntelligenceHeatmaps, correlations and anomaly detection.
SOLUTIONS

A complete pipeline for your conversations

From audio to business decisions. Each module adapts to your use case — 100% customizable.

AI Transcription

Audio and video to text with speaker diarization and adaptation to your industry's technical vocabulary.

Data Extraction

MotivoConsulta facturacion
SentimientoPositivo
ResolucionResuelta
SatisfaccionAlta
Proxima accionEnviar resumen

Define which fields to extract from each conversation: sentiment, reason, resolution, satisfaction... whatever you need.

Evaluations

Aprobada
4 criterios
Saludo protocolar
95
Identificacion
100
Resolucion efectiva
88
Oferta comercial
72
85
Nota global0 fallos criticos

Create custom criteria with weights and thresholds. Heify automatically evaluates each audio/video and generates a score with feedback.

Destacado

Advanced Analytics

8.4+0.3
78%+5%
4:12-18s
86Score

Heatmaps, correlation matrices, anomaly detection and AI-powered synthesis across your entire audio/video corpus.

Agent Tracking

RankingUltimo mes
1
Maria G.142 calls94
2
Carlos R.98 calls87
3
Ana P.115 calls76
4
Luis M.130 calls91

Individual performance profile per agent. Rankings, timeline evolution, detected strengths and areas for improvement.

Campaign Analytics

8.4+0.3
78%+5%
4:12-18s

Measure campaign performance with cross-analysis, pattern detection, rankings, improvement areas and real-time KPIs.

Performance

Enterprise-grade infrastructure

<20s

Processing time per 10 min of audio

60+

Languages supported

99.9%

Guaranteed uptime

Use cases

Built for your industry

Call Centers

Smart QA for your entire contact center

Datos extraidos
motivo_llamadaFacturacion
resolucionPrimera llamada
satisfaccionAlta
tiempo_espera0:42
Evaluacion QAAprobada
Presentacion profesional95
Resolucion en 1er contacto88
Ofrecio productos adicionales72
Cierre adecuado90
85
1,247Llamadas
94%Cumplimiento
-12%Reclamaciones
Ranking campana · 200 agentesVer todos
1
Maria G.312 calls
94
2
Luis M.287 calls
91
3
Carlos R.301 calls
87
100% of calls analyzed
Priority training
Automatic alerts
Campaign analysis
Automatic extractionCall reason, resolution, customer satisfaction... 100% configurable, no code.
Evaluation with your own criteriaCompliance, script, greeting, resolution, upsell offer... with weights and thresholds.
Agent ranking and coachingAgent ranking with aggregated scores, priority training areas and timeline evolution.
Campaign analyticsGlobal view by team or campaign. Correlations, trends and AI-powered insights.
Alerts and anomaliesCritical breaches, data with significant deviations.
Smart extractionCompetencies, strengths and weaknesses, language level... automatically extracted from each interview. 100% configurable, no code.
Your own criteriaCommunication clarity, values alignment, relevant experience... evaluated against the same yardstick.
Bias eliminationObjective, quantifiable evaluation that complements human judgement.
Candidate rankingGlobal comparison with scores, cultural fit and executive summary per candidate and role.
Time savingsHours saved per candidate in interview review, report generation and automated feedback.
Hiring & HR

Objective candidate evaluation

Datos del candidato
competenciasLiderazgo, empatia
puntos_fuertesComunicacion clara
puntos_debilesExp. internacional
nivel_inglesB2 avanzado
EvaluacionApto
Claridad comunicacion92
Alineacion con valores85
Experiencia relevante78
Capacidad de liderazgo88
88
24Candidatos
88%Fit cultural
3.2hAhorro/cand.
Ranking candidatosVer todos
1
Laura S.Fit: Alto
92
2
Miguel R.Fit: Alto
85
3
Elena P.Fit: Medio
78
Competencies detected
Cultural fit measured
3.2h saved / candidate
And many more use cases
Meetings & minutes
Customer follow-up
Sales
Team meetings
Training
Your Sandbox

From thousands of audios to clear decisions

Interactive AI dashboards that turn your conversations into actionable insights and ready-to-share reports for your team.

Average quality
+4.3%
8.7/10
Avg. agent score
+3.2%
0%
Sentiment
Positive35%
Neutral25%
Mixed20%
Negative20%
Activity & reasons
This week
Call volume
9h11h13h15h17h19h
Mon
Tue
Wed
Thu
Fri
Top reasons
Billing32%
Tech support24%
Cancellation18%
Product info15%
Other11%
Anomalies detected
Unusual durationhigh
Value out of rangemedium
Negative sentimentlow
Agent performance
Maria Garcia
94%
Carlos Lopez
91%
Ana Martinez
88%
David Torres
85%
AI Summary

TAILORED FOR YOU

Designed for high-performance businesses

Whatever your industry, Heify adapts to solve your challenges.

For Call Centers and Quality (QA) Teams

Automate 100% of call analysis. Evaluate agent performance, detect script breaches and improve customer satisfaction.

For Hiring and HR companies

Evaluate selection interviews objectively. Extract competencies, strengths and weaknesses, and rank candidates automatically.

For Product and UX teams

Analyze user interviews and focus groups at scale. Extract feature mentions, feedback and sentiment.

For developers and startups

Quickly integrate conversational intelligence into your application via our API.

Request a free trial
Call Center QA
HR Processes
Medical Consultations
Classes & Training

Dashboard

Analyzing in real time

Latest analyses

Support call — VIP customer

Sentiment

Negative ➔ Positive

Key metric

9.2/10

Interview — Senior React candidate

Sentiment

Neutral

Key metric

85% Fit

Product demo — Enterprise account

Sentiment

Very positive

Key metric

High intent

OUR API

An architecture built for integration and scalability.

Our API enables fast, frictionless implementation.

Personalized technical onboarding

Our team of experts will guide you through the integration to ensure a successful implementation.

Documentation and sandbox environment

Access detailed documentation and a sandbox environment to develop with confidence.

Request a free trial
Async Processing
Real-time Webhooks
End-to-End Security
api_request.js
const response = await fetch('https://api.heify.com/v1/submit', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    audio_url: 'https://server.com/audio.mp3',
    webhook: 'https://server.com/webhook'
  })
});

const data = await response.json();
console.log(data.summary); // { "status": "processing" }
Developers

Easy integration with your tech stack

Connect our API to your existing systems effortlessly thanks to clear documentation and standardized endpoints.

Heify
JavaScript
Python
cURL
CRM
Why Heify

Built for teams that need results

We don't just transcribe. We understand, analyze and reveal what your conversations are really telling you.

Hybrid and Flexible

Use our API to push data into your CRM, or our Sandbox to explore advanced analytics without writing a single line of code.

Privacy Guaranteed

Strict no-training policy. Your data is yours. It's never used to improve our models.

Technical Accuracy

Vocabulary adaptation for industry jargon and brand names, guaranteeing maximum accuracy.

100% adapted to your use case

The Heify engine adapts to any use case you need to explore, evaluate and make decisions on.

FAQ

Frequently asked questions

Here are some of our most common questions. If yours isn't here, don't hesitate to reach out.

Support

Start turning your audio into a real asset

Request access to our Sandbox and receive 100 minutes of processing for technical and proof-of-concept testing — at no cost.

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